The Carroll/Ochs Difference


Complementary
Services

Setting and wedding band purchased from Carroll / Ochs come with these complimentary services.

Lifetime coverage:
- Rhodium refinishing for white gold.
- Cleaning, polishing, and refinishing.
- Stone check / tightening of prongs.
- Warranty on manufacturing defect.

First-year coverage:
- Ring resizing.
- Soldering ring and band together.
- Prong replacement or retipping.
- Stone replacement (excluding center stone).

Warranty

Carroll / Ochs will make necessary repairs and replacements at no charge that prove to be manufacturing defects.
For extra coverage we recommend insuring your ring. The warranty does not cover normal wear, loss, theft, tampering, or the center stone.

Appraisal

An appraisal is a detailed document describing your ring. This service is provided at no charge with your purchase. Professional appraisals are used for insuring your rings and keeping record of belongings.

Price Match

Your purchase is backed up with a price match guarantee. If you find a similar diamond at a lower price within 30 days of your purchase, simply contact us. We require adequate proof of the product and price in order to fulfill a price match. Price matching diamonds require a copy of the diamond certification - this is to ensure that your diamond purchase has comparable brilliance, scintillation, and fire.

Returns

If for any reason you are not completely satisfied with your purchase - return it within 100 days for a full refund.
100 day return policy applies to engagement rings and wedding bands. Custom and special order items are non-returnable. Altered merchandise may be subject to a restocking fees. Merchandise returned must be in "like new" and unaltered condition. Any situation that falls outside of the return policy will be handled on a case by case basis and requires inspection of the item. Refunds are returned in the original payment method.

Diamond Upgrade

We guarantee that your diamond will be valued for trade-in at 100% of its original purchase price. Simply choose a diamond no less than double the value of your trade. See store for trade-in details.
Disclosure: Carroll / Ochs complementary services, warranties, guarantees, return policy, and upgrade policy are non-transferable and are only valid for the original purchaser. Original receipt may be required. 

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Copyright © 2017 Carroll / Ochs Jewelers, 514 N. Telegraph Rd., Monroe, MI 48162