Policies


Custom Work Procedure

All custom jewelry is nonrefundable and requires a deposit before the work begins. This deposit varies on a case to case basis. Full payment upon receipt of custom work will denote the clients complete satisfaction.

 

Diamond Weight Policy

Diamond carat weights represent the approximate total weight on a piece and may very. Carroll / Ochs diamond fraction chart:

Fraction (ctw) Decimal (ctw)   Fraction (ctw) Decimal (ctw)
1 0.96 - 1.05   1/3 0.30 - 0.37
9/10 0.90 - 0.95   1/4 0.23 - 0.29
7/8 0.84 - 0.89   1/5 0.18 - 0.22
3/4 0.70 - 0.83   1/6 0.15 - 0.17
5/8 0.57 - 0.69   1/8 0.12 - 0.14
1/2 0.47 - 0.56   1/10 0.09 - 0.11
3/8 0.38 - 0.46       

 

Return Policy

If you are not completely satisfied with your purchase, return it within 30 days of your purchase. See our Online Refund Policy for orders placed online.

 

Additional Online Policies: 

-Terms of Service

-Refund Policy

-Privacy Statement


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Copyright © 2017 Carroll / Ochs Jewelers, 514 N. Telegraph Rd., Monroe, MI 48162